Thank you for your purchase!
Your transaction has been completed, and a receipt for your purchase has been emailed to you.
1) If you made your order during regular business hours (Mon-Sun 9-6 pm PST) you will be receiving an email from us with your exclusive download link shortly. If you do not receive this email promptly you have probably made your purchase outside of regular business hours OR our support staff is busy creating it for you now. To protect against unauthorized downloads and duplication, we HAND-PRODUCE each link after each individual purchase. We appreciate your patience.
2) If you haven’t gotten your download link within 24 hours….before you email us…check your junk mail, since our emails sometimes end up there 🙁 If you still haven’t gotten it let us know.
3) After you receive your link and you click it for the first time, it will only be active for the next 24 hours. If for some reason you cannot download in that timeframe or the download is interrupted, just email support with your purchase receipt number and we will send you a new exclusive link. Keep in mind that you only get 2 download attempts per purchase.
4) One last thing, please be aware that all digital sharing is a no no. We cannot control copyright infringement once the file is posted publicly to any public online venue (e.g. youtube, vimeo). Our terms stipulate that once you have purchased the template you are agreeing that the final movie will only be viewed once publicly. Although we do allow posting of the final video on your own personal wedding website if you want. Thank you for understanding!